发文地区与机构
近年国家 / 地区发文量统计
| 国家 / 地区 | 发文量 |
|---|---|
| Australia | 33 |
| USA | 20 |
| New Zealand | 11 |
| Finland | 10 |
| CHINA MAINLAND | 9 |
| South Korea | 9 |
| England | 7 |
| GERMANY (FED REP GER) | 7 |
| India | 6 |
| Italy | 5 |
近年机构发文量统计
| 机构 | 发文量 |
|---|---|
| QUEENSLAND UNIVERSITY OF TECHNOLOGY (QU... | 9 |
| CURTIN UNIVERSITY | 6 |
| MONASH UNIVERSITY | 6 |
| UNIVERSITY OF CANBERRA | 5 |
| UNIVERSITY OF QUEENSLAND | 5 |
| UNIVERSITY OF THE SUNSHINE COAST | 5 |
| UNIVERSITY OF WESTERN AUSTRALIA | 5 |
| HANKEN SCHOOL OF ECONOMICS | 4 |
| UNIVERSITY OF CANTERBURY | 4 |
| UNIVERSITY OF WOLLONGONG | 4 |
文章引用情况
1
Read into the lines: the positive effects of queues2
Customer deference to service providers in ordinary service encounters3
The effects of social undermining on employee voice and silence and on organizational deviant behaviors in the hotel industry4
Benchmarking hotel service quality using two-dimensional importance-performance benchmark vectors (IPBV)5
Reacting to negative online customer reviews Effects of accommodative management responses on potential customers6
Friend or foe? Chat as a double-edged sword to assist customers7
Volunteer engagement: conceptual extensions and value-in-context outcomes8
An exploratory study of online review management in hospitality services9
A critical review on value co-creation: towards a contingency framework and research agenda10
Executive ethical decisions initiating organizational culture and values